We work hard to ensure your custom promotional products are produced accurately and delivered on time. Please review our Shipping & Delivery Policy before placing your order.
For most orders Total Estimated Delivery Time: 3–10 Business Days (1–5 days handling + 2–5 days transit).
1. Production Time
Because many of our items are custom-made, production time varies by product and order size.
Typical production timelines:
- Order Processing/Handling Time: 1-5 business days (Mon-Fri).
- Bulk / Large Corporate Orders: May require additional time
- Rush production: Available on select products (fees may apply)
- Order Cut-off Time: 2:00 PM (PST).
Production begins after artwork approval and payment are received.
2. Shipping Methods
We ship through trusted carriers such as USPS, UPS, and FedEx.
Available options at checkout:
- Standard Ground Shipping
- Express Shipping
Shipping speed does not include production time.
3. Estimated Delivery Times
Delivery time depends on:
- Production time
- Shipping method selected
- Destination address
- Carrier transit times
Most orders within the U.S. arrive within:
- Standard Ground: 2–5 business days
- Fedex 2 Days Express: 2 business days
Please note: delivery times are estimates, not guarantees.
4. Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to appear in the carrier’s system.
5. Shipping Delays
We are not responsible for delays caused by:
- Weather conditions
- Carrier issues
- Incorrect or incomplete address
- Customs processing (for international orders)
- Peak holiday seasons
We will assist in resolving delays when possible, but refunds are not issued for shipping delays outside our control.
6. Incorrect or Undeliverable Addresses
Please double-check your shipping address before submitting your order.
If a package is returned due to:
- Incorrect address
- Missing information
- Customer refusal
You may be responsible for reshipping fees.
7. Lost or Damaged Packages
If your package arrives damaged:
- Keep all packaging materials
- Contact us within 7 days with photos
If your package is lost in transit:
- We will file a claim with the carrier
- A replacement or refund may be issued once the claim is processed
Claims must be submitted within 14 days of the expected delivery date.
8. International Shipping
We do not accept international shipping.
9. Split Shipments
For large or mixed orders, items may ship separately to speed up delivery.
You will receive tracking information for each shipment.
10. Contact Us
For shipping questions or assistance, contact us at:
📧 support@brandedpromohub.com